Customer Support Officer - CLOSED

PACKAGE:

  • £18,000 - £22,000 PA
  • Spacious pleasant offices
  • 4 weeks annual leave
  • Quarterly bonus scheme

About Us

DML are an established & profitable telecommunications company with a mature product line. We are half way through releasing our first collection of products for 2008, and are working hard on the rest of the collection, while also laying the foundation for our next collections.  We need 2 new team members.

About You

  • Mature, methodical & reliable
  • Good Communicator and a team Player
  • Customer focused and able to make decisions
  • Be able to commit to this position for a minimum of 12 months

About the Job

  • Customer Support Officer who represents the company by being the first point of contact for customers
  • Answering incoming customer telephone calls and replying to customer queries by e-mail
  • Resolving and advising on technical problems
  • Using an internal helpdesk system
  • Taking payments for purchased services and ensuring customers make valid payments
  • Exploring the range of products specific to customers requirements and making recommendations
  • Testing of new products (e.g. VOIP Handsets and Servers, Internet Services, Internet systems)

Skills / Experience

1. Essential

  • Customer Service experience with excellent telephone manner
  • Very strong PC skills in Microsoft Office: Word & Excel (You can use stylesheets and create formulae)
  • Good email, instant messaging and web knowledge

2. Desirable

  • Experience in the telecommunications industry
  • HTML editing experience
  • VOIP experience
  • Online community experience

IMPORTANT

  • You must have a valid work permit / visa
  • English must be your first language, you must speak English fluently.

How to apply for the job

Please e-mail us your CV and covering letter indicating:

1. Your previous helpdesk / customer support experience and why you think you would be suitable for this job.
2. Your availability and salary expectation range

Please send replies to: with the subject line "dmClubOfficer-Feb08"

PLEASE DO READ THE ABOVE INSTRUCTIONS CAREFULLY, THE COVERING LETTER IS IMPORTANT!

Our enrolment procedure

1. Analyse applicants, CVs and letters
2. Short telemeeting (15-30mins)
3. Face-to-face interview (2hrs)
4. Offer

How NOT to apply for the job

Emailing your CV with a standard covering letter and failing to answer our specific questions is a great way NOT to get the job!

 

If you haven’t heard from us within 2 weeks after sending your CV, your application wasn’t successful.
STRICTLY NO AGENCIES AND NO PHONE CALLS.