Making advanced telecoms easy

dmClub is Digital Mail's customer and distribution division, and is at the forefront of bringing the company's advanced communications solutions to market. In addition to selling our product portfolio directly, dmClub offers dealers an open opportunity to resell our services.

dmClub for customers 

dmClub's portfolio includes a variety of number ranges and an associated set of advanced 'plug in' services. 

Customers are given the power to choose their number from those available, and have the option of paying a premium for 'gold' numbers (memorable numbers) if desired. All numbers can all be customised with a variety of mutually compatible add-on services, including call-hunting, universal messaging, virtual switchboards, and even with human-answering. (See products & IPR for more details).

dmClub's internet portal (www.dmClub.net ) lies at the centre of dmClub's operations. As well as containing detailed information on Digital Mail's products, it acts as a front end to our dmGenX hubs, enabling customers to sign up and pay for products online. It also hosts a series of web-based control panels, enabling customers to configure and control their communications.

The portal is well administered and supported during office hours by our in-house team of customer-care specialists, who are trained to deal with enquiries in a straight-forward friendly manner, and are always just a phone call or e-mail away.

Other companies say "your call is important to us". dmClub mean it. We will never abandon you in a maze of recorded menus. Instead we provide high-quality, responsive after-sales support.

• 100% of calls to our support desk are answered by people, not machines.
• 95% of calls are answered by a member of the support team within 4 rings.
• The remaining 5% are taken by a human answering operator, who will take your contact details. A member of the support team will return your call within four working hours.
• In 90% of cases the support team member answering the call will be the person to solve the problem. 
• We employ bright, helpful and well trained telephone support staff, not semi-skilled script-following call-centre operatives.
• 100% of support emails are answered within four working hours. 

dmClub for dealers

For dealers, the dmClub portal offers marketing resources, technical data and mechanisms for obtaining product support and tracking commission. See the dealers' section for more details.

dmClub understand business telecoms

Dealing with the widest range of different businesses, dmClub have a wealth of experience in helping companies use advanced telecoms to solve real-world business problems. We understand our customers' needs, and can advise on the best mix of Digital Mail products for any given business scenario.

Our customers tend to span one or more of the following groups:

• Entrepreneurs
• Sole practitioners
• SME's
• International travellers and residents
• Virtual organisations
• Organisations desiring a virtual UK presence
• Public sector organisations
• Corporate bodies
• NGO's