Taking a break this Christmas? Don't make a turkey of your voicemail

Up to 70% of customers can be put off pursuing a business enquiry by poor voicemail, according to research conducted for dmClub Towers. With the holiday break coming up, don't be the business that loses out: spruce up your holiday voicemail now with our top 3 tips for fresh festive greetings.

1. It's only human: No-one likes talking into a machine. 40% of our respondees said they move on to the next enquiry if they get through to voicemail. To retain the human touch even if you're away, consider using dmAnswers to make sure your customers are greeted by a human being.
2. Keep it real: 90% of our respondees said they're less likely to leave a message if they get through to an automated voicemail. So don't forget to record your voice greeting – and keep it fresh! Be friendly and upbeat; be exact about when you'll be able to respond; give dates for when you're away; and for a super-fresh approach, record a new message every morning.
3. Don't let it slip: All our respondees said they think less of a company that takes forever to call back. Check your messages, set yourself a target response time and aim to meet that consistently.

Fresh voicemail can be tricky when you're in holiday mode, but could be the difference between a missed opportunity and a new customer.

To find out more about how to record your voicemail message on dmVoice, click here.