Inbound call handling
Digital Mail offers a variety of inbound call handling services, available alongside a wide range of UK geographic and non-geographic number ranges. Customers simply choose a number, select the services they require, and then pay online. Usage costs are pre-paid via our online portal.
dmConnect is the foundation of our call handling services. Customers choose a number from our number ranges, and then use our online portal to set the divert destination. When that number is dialled, our network will divert the call to the customer's chosen destination number. Customers can then change the divert destination at any time.
dmVoice offers the same call diverting service as dmConnect, but adds several features designed to help customers stay in touch. Customers can set several divert destinations, which the service will try in sequence until a call is connected. If none of the divert destinations accepts the call, voicemail messages can be recorded and then sent to the customer's email address as an mp3 file. Worldwide call forwarding is available for a subset of dmVoice numbers, making them perfect for international travellers.
dmFax allows customers to receive faxes without a fax machine. Faxes are delivered by email in a format of their choice (TIFF, PDF, etc), and a full set of records are available online, through the dmFax web control panel.
dmSwitchboard puts the power of a professional switchboard at any company's fingertips, without the need for specialist equipment or operators. Customers can have a simple switchboard set up within minutes, and supports advanced features such as IVR scripts, multi-department call routing, mid-call transfers, and team divert.
ProVoiceOver for dmSwitchboard
ProVoiceOver offers a bespoke recorded message service for that professional touch. dmSwitchboard customers can select from a range of voice styles, create their own message script, and have their messages recorded by a professional voice actor.